Susmatex Machinery (“we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website or contact us.
1. Information We Collect
We may collect the following information:
- Contact details: name, email address, phone number, and location
- Enquiry details: messages, product interest, and business requirements
- Technical data: IP address, browser type, device information, and pages visited
- Communication data: emails, calls, or WhatsApp messages you initiate with us
2. How We Use Your Information
We use your information to:
- Respond to enquiries and quotation requests
- Provide product information and customer support
- Improve our website, services, and communication
- Comply with legal or regulatory requirements
- Send relevant business updates only when appropriate
3. Cookies & Website Analytics
Our website may use cookies or similar technologies to improve user experience and understand website traffic. You can control cookies through your browser settings. Disabling cookies may affect some website features.
4. Sharing of Information
We do not sell your personal information. We may share information only with trusted service providers (such as hosting, email, or IT support) when needed to operate our website and respond to your requests, or when required by law.
5. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no online transmission or storage system can be guaranteed as completely secure.
6. Data Retention
We retain your information only as long as needed for business communication, enquiry follow-up, legal compliance, or legitimate operational purposes.
7. Your Rights
Depending on applicable law, you may request to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your information where appropriate
- Withdraw consent for marketing communication
8. Third-Party Links
Our website may link to third-party websites (for example social media platforms). Their privacy practices are independent of Susmatex, and we encourage you to review their policies separately.
9. Children’s Privacy
Our website and services are intended for business users. We do not knowingly collect personal information from children.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date.
11. Contact Us
For privacy-related questions or requests, contact us at:
Susmatex Machinery
I 4120, Phase 4, G.I.D.C. Vatva, Ahmedabad-382445, Gujarat, India
Email: info@susmatex.com
Phone: +91 9825307985
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